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Return Policy


OUR GUARANTEE

We truly believe we make some of the most innovative hearing aids in the world, And we want to make sure we back that up with risk-free ironclad 45-day guarantee

The 45 day trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office. If you decide to return a product, the mailing date should be no later than 45 days after the shipping date. Also, keep in mind that we will not be able to cover shipping and customs costs

Returning

If you are returning your hearing devices during your 45 day trial period because they stopped working correctly, please consult our troubleshooting guide first 

    If you have done all of the checks and are still experiencing trouble with them, please contact us, and we’ll do our best to help you benefit from the devices

    You MUST Contact us by email to initiate the Refund Process - Refunds will Not be granted if you return an item to us without notification first.

    Product Warranty

    All of our hearing devices come with a full 12 month manufacturer’s warranty, which covers manufacturing defects. The guarantee will not be valid if a WiHear device has been modified or damaged by the user

    If you lose or damage your hearing device within the first 6 months, contact us for a 10% discount on your next pair. Also, feel free to contact us if you think you require repairs on your device. Loss or user damage are not covered under warranty.


    Shipping
    To return your product, you should email us at support@wihear.com
    You will be responsible for paying for your own shipping costs for returning your item. We don't provide prepaid shipping labels, Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wihear.com
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
     
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@wihear.com.