Resolving Common Hearing Device Issues

Any electronic device is susceptible to any technical issues and hearing devices are no exception.  Millions around the world are suffering from hearing loss and if you are one of those millions who’s relying on hearing devices in your everyday life, it is important to quickly recognize causes and troubleshoot. Hearing devices issues are often simple and can be resolved by the wearer. To have a better experience with your hearing device, Better be familiarized with common issues and how to resolve it yourself to skip often hearing centers visit.

If your devices stop working or won’t turn on.

You wear your hearing device but it is not producing any sounds, you might want to check first if you need to change your battery. If you have changed the battery twice or more and it is still not working, please see the steps below:

  • Open the battery door and check if the battery was placed right side up. Then flat side with (+) should be facing up. Try to close the battery door and if you are having a hard time closing the door, the battery may not be placed correctly. Try inserting it the other way around and close the door again.
  • Make sure to use a fresh battery. Be advised that the plastic tab should only be removed once the battery is ready to use. Removing the plastic tab will let the battery discharged even if the battery is not in used.
  • Make sure the volume isn’t turned all the way down.
  • If using a fresh battery still doesn’t work, check if the battery contact is not corroded or if it is touching the battery completely.
  • Check the hearing device for any ear wax blockage. Check if for moist and let it dry.

The Hearing device produces sounds but is too weak or muffled.

  • Check to see if ear wax is obstructing either the microphone or the part that is being in contact with the Ear Canal and the earplugs.
  • Check the earplugs as well as it might be needing replacement already.
  • Check the battery and replace if necessary.
  • Check device for any crack, moisture, or any dirt blockage.
  • Turn up the volume and make sure it is not turned all the way down.
  • Remove the hearing aid and reposition it in your ear canals for a tighter fit. You might be hearing a low whistling sound that you cannot hear well.
  • If it has been a while since you had your hearing aid, consider having another hearing evaluation to see if your hearing loss progresses.

The Hearing device goes ON and OFF or has scratchy or static sounds.

  • Battery door acts as the On and Off switch of the device. Try to flick the switch back and forth just in case dust or wax has collected on the battery door hinge.
  • Check battery contacts and make sure it’s not corroded. If corroded, try to clean the contacts with a clean tiny cloth, or try to open and close the battery door. Battery door will do the trick in cleaning the contacts.
  • Replace the battery if necessary. Static or scratchy noise may indicate a low battery. Make sure to place the battery using a clean and dry hand as dirt or moisture may cause a signal disturbance.
  • Clean the device and the earplugs and make sure that it was free from wax, lint or dust.
  • Check your current environment or where you have been. If you have been exposed to extreme temperature, did an exercise or have experienced excessive perspiration, the hearing aid might be clogged with moisture and it can cause distort sounds. Dry the hearing device by using a dehumidifier or by opening the battery door all night then try using the device again the next day.


It is important to do the proper maintenance of your hearing device, whatever type you had to enjoy life at its fullest without or with less disruption and complications. To ensure you get the most out of your device, see some tips below:

  1. Avoid humid or hot environment as much as possible.

Extreme temperatures may cause moisture in the device, which is any device’s mortal enemy. Moisture will cause serious damage to the hearing device if not removed promptly.  Dry them immediately using a towel if accidentally in contact with water. Do not use other electronic devices like blower as it may cause further damage. Open the battery door at night or when not in use, it will allow any moisture to come out. Place in a protective case if not in use.

  1. Change batteries often as needed.

Hearing aid batteries that will be left in the devices too long will cause damage to the hearing device. It may corrode the battery contacts or the device itself. If the device will not be used for a couple of days, make sure that the battery was removed, the door was left open and the device was placed in a secured cool dry place.

  1. Keep the device always free from earwax, moist, lint, or dust.

Blockage of any of these may cause decreased performance in hearing devices. If the device was not properly maintained, these may cause damage to the internal components of the hearing device.

  1. Store them properly at night.

Open the battery door and remove the battery as needed. Place the device in a cool and secured area.

Hearing device benefits not only the user but also those people around the individual with hearing loss. It improves communication, decreases efforts in listening and promotes relationships, from a day to day interaction to important gatherings. Hearing devices can let the individual enjoy a better quality of life even with a hearing loss.

If after doing the above instructions and your device is still not working how it used to be working, contact us immediately for further assistance at:

We strive for 100% satisfaction and are dedicated to giving all of our customers an excellent experience!